Privacy Policy
Last updated: March 5, 2026
1. Introduction
DoubleDoor Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at doubledoor.io ("the Platform").
2. Information We Collect
Information You Provide
- Account registration information (name, email, password)
- Professional profile information (license number, office address, credentials)
- Property listing information
- Offer and transaction details
- Communications with other users or our support team
- Bank verification information (processed by third-party partners)
Information Collected Automatically
- Device information (browser type, operating system)
- IP address and approximate location
- Usage data (pages visited, features used, search queries)
- Cookies and similar tracking technologies
- Referral source and UTM parameters
3. How We Use Your Information
- Provide, maintain, and improve the Platform
- Process account registration and professional verification
- Facilitate property search, offers, and transactions
- Send transactional emails (verification, password reset, transaction updates)
- Analyze usage patterns to improve user experience
- Detect and prevent fraud and unauthorized access
- Comply with legal obligations
- Communicate about service updates and changes
4. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences (such as language and theme)
- Analyze how the Platform is used (via PostHog analytics)
- Measure the effectiveness of marketing campaigns
You can control cookie preferences through the cookie consent banner when you first visit the Platform, or through your browser settings.
5. Information Sharing
We do not sell your personal information. We may share your information with:
- Other users: Your profile information is visible to other users as necessary to facilitate transactions (e.g., professional profiles are public)
- Service providers: Third-party services that help us operate the Platform (hosting, analytics, email delivery, payment processing)
- Banking partners: For Verification of Deposit (VOD) processing
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
6. Data Security
We implement reasonable technical and organizational measures to protect your information, including encryption in transit (TLS), secure password hashing (bcrypt), and two-factor authentication (2FA) options. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may also retain certain information as required by law or for legitimate business purposes (e.g., transaction records, fraud prevention).
8. Your Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent (where processing is based on consent)
To exercise these rights, contact us at privacy@doubledoor.io.
9. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.
10. International Users
The Platform is operated from the United States. If you access the Platform from outside the United States, your information may be transferred to, stored, and processed in the United States. By using the Platform, you consent to such transfer and processing.
11. Children's Privacy
The Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform with a revised "Last updated" date.
13. Contact Us
For questions about this Privacy Policy, please contact us at privacy@doubledoor.io.